Returns & Refunds
At ORÉLIA BEAUTÉ, every creation is thoughtfully prepared with exceptional care, craftsmanship, and attention to detail. We hope you love every purchase, but if something isn’t quite right, we are here to help.
Les Jardins Lumineux™ Lip Oils
For hygiene and safety reasons, all cosmetic products, including our Les Jardins Lumineux™ Lip Oils, are final sale. Once shipped, lip oils cannot be returned or exchanged unless they arrive damaged during transit, are defective, or you receive the incorrect item due to our error.
If your order arrives damaged or incorrect, please contact us within seven days of delivery. Include your order number along with clear photographs of both the product and its packaging so we can assist you as quickly as possible.
ORÉLIA Joaillerie
Jewellery may be returned within fourteen days of delivery provided it has not been worn, remains in its original condition, and is returned with all original packaging, certificates, and accompanying accessories where applicable.
For hygiene reasons, earrings are final sale unless they arrive defective.
Jewellery that shows signs of wear, scratches, alterations, or damage cannot be accepted for return.
ORÉLIA Maison
Our standard ORÉLIA Maison handbags may be returned within fourteen days of delivery provided they remain unused and in their original condition. Returned handbags must include all original packaging, tags, the accompanying Signature Charm, dust bag, certificates, and any included accessories.
To be eligible for a refund, handbags must show no signs of wear, use, fragrance, cosmetics, stains, or damage.
ORÉLIA Signature Charms
Every ORÉLIA Signature Charm is individually handcrafted. Because each piece is created by hand, slight variations in colour, finish, or detail are a natural part of its character and should not be considered defects.
Standard Signature Charms may be eligible for return if they arrive damaged or defective. Please contact us within seven days of delivery so we can review the issue.
Personalized charms, custom-designed charms, and commissioned Signature Charm Atelier creations are final sale and cannot be returned or exchanged.
ORÉLIA Atelier
Every ORÉLIA Atelier creation is handcrafted or commissioned exclusively for its owner. This includes premium exotic leather handbags, personalized Signature Charm Atelier creations, commissioned handbags, numbered editions, bespoke requests, and other custom works.
Because these pieces are created specifically for each client, all ORÉLIA Atelier purchases are final sale.
Once a custom commission enters the design phase—including concept sketches, professional CAD development, digital sculpting, prototype creation, or material sourcing—the commission deposit becomes non-refundable. This reflects the time, expertise, design, and craftsmanship invested in bringing each unique creation to life.
Should a concern arise regarding workmanship or quality, our ORÉLIA Atelier Concierge will personally review the matter and work toward a fair and satisfactory resolution whenever possible.
Certificate of Authenticity
Many ORÉLIA BEAUTÉ creations include a Certificate of Authenticity.
For eligible returns, the original Certificate of Authenticity must accompany the returned item. If the certificate is not returned, ORÉLIA BEAUTÉ reserves the right to deduct a reasonable replacement and administrative fee from the approved refund.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, please notify us within seven days of delivery.
Please include your order number, photographs of the product, photographs of the shipping packaging, and a brief description of the issue. We will review your request promptly and work to resolve the matter as quickly as possible.
Refund Processing
Once your return has been received and inspected, approved refunds will be issued to the original payment method.
Please allow five to ten business days for your financial institution to process the refund after it has been approved. Original shipping charges are non-refundable unless the return is the result of our error.
Return Shipping
Unless an item is damaged, defective, or shipped incorrectly, customers are responsible for return shipping costs.
For your protection, we recommend using a tracked and insured shipping service when returning any item to ORÉLIA BEAUTÉ.
Contact Us
If you have any questions regarding returns, refunds, or an ORÉLIA Atelier commission, our Customer Care and ORÉLIA Atelier Concierge are always pleased to assist you.
At ORÉLIA BEAUTÉ, our goal is not simply to create beautiful products, but to provide an exceptional luxury experience from the moment you discover our collections to the day your order arrives. Every inquiry is handled with the same care, respect, and attention to detail that goes into every ORÉLIA creation.